Updated: 22 June 2022

Thousands have placed their trust in IMI since we began over thirty years, turning to us to support their health and wellbeing in good times and bad. As the pandemic continues to disrupt the lives of millions around the world, please be assured we are doing everything we can to ensure you receive the care you need to stay safe and well.

Here, you’ll find up-to-date information on our consultations, telehealth services, safety measures, free resources, and more. You can also find regular updates on our Facebook, LinkedIn and Instagram social media pages.

In-clinic consultations

Clinic opening hours: Monday to Friday 9am – 6.30pm; Saturday 9am – 3.30pm.

Safety measures: We have comprehensive epidemic preventative measures in place to help safeguard you and our staff, which include

• Mandatory mask-wearing, hand-sanitising, temperature checks and travel history enquiry for every person entering the clinic.
• All staff and practitioners are required to take a Rapid Antigen Test (RAT) in the morning and confirm a negative result before entering the clinic.
• Hourly disinfection of all areas within IMI
• Both the 13^th and 17^th floor have air purifiers proven to effectively eliminate >99.9% of COVID-19 within 30 minutes.

Telehealth services

Many of our practitioners offer remote consultations to support all clients and particularly those who are vulnerable, self-isolating, in quarantine, or Covid-positive.

To schedule an appointment, please email reception@imi.com.hk.

In-clinic dispensary

Our dispensary and shop opening hours are Monday to Friday 9am – 7pm; Saturday 9am – 4pm.

If you’re collecting prescriptions and orders, please note these take time to prepare. We therefore encourage you to email or call the dispensary ahead of collection. Like many businesses in Hong Kong, we have been affected by an acute shortage and suspension of courier services. We’re therefore unable to deliver to your home, however we can deliver to an SF collection point of your choice for self-pick up (Hong Kong and Kowloon only).

For dispensary and home delivery-related enquiries, please email dispensary@imi.com.hk.

Supplements online

For your convenience, supplements are also available online. In light of courier services challenges, delivery and self-pick up details are as follows:

HK Island and Kowloon. IMI’s own staff are doing their best to deliver products to clients. There may be delays of 5 – 7 days. We ask for your kind patience and understanding.

Deliveries to New Territories and Outlying Islands. We’re unable to deliver products to your home at this time and so cannot process online orders. We hope to resolve this soon. In the meantime, you may prefer to come to our clinic to buy products.

Temperature sensitive probiotics or supplements. We’re unable to deliver orders due to the current suspension of temperature-controlled courier services. While we find ways to address this, you may wish to purchase these products at IMI clinic.

Free mental health support

This latest wave has taken an unprecedented toll on people’s mental health. If you’d like support to cope during these difficult times, please know we’re here for you. We offer:

Monday Mindfulness – an IMI community led by experienced practitioners that offer a wide range of mindfulness practices to promote inner peace and balance. Now online. Every Monday at 6.45pm.

Covid resources

Our practitioners are committed to ensuring you and your family have all the information you need to protect your physical, mental and emotional health during the pandemic. From how to boost immunity to safeguard against infection to how to cope if you do test positive, you’ll find research articles, practitioner blogs, videos, media coverage and more here. We hope this helps.