We understand that unexpected obligations may require you to cancel or reschedule your appointment from time to time.  Simply call us during office hours on 2523 7121 or, email reception@imi.com.hk and we’ll find a time that suits you.

Please cancel 24 hours before your scheduled appointment to avoid any fee. If your consultation is on a Monday, please cancel by Saturday 12:30pm.

If appointments are rescheduled or cancelled within 24 hours, you’ll be charged 50% of your appointment fee.

If you cancel within 4 hours or don’t come to your appointment, you’ll be charged the full appointment charge

If you have any questions, feel free to email reception@imi.com.hk.

New to IMI?

If you are new to the clinic we suggest arriving at least 10 minutes in advance to complete the consultation forms for your treatment. As we are an integrated medicine clinic and aim to get to the root cause of health conditions, these forms are more thorough than the usual medical history forms. Completing this background information will give you the maximum benefit and value from your time with the practitioner.